FAQ

This is available to customers via support.softlinx.com

Can Softlinx reset end-user passwords?
For security purposes, no, users will need to contact their admin for assistance. The only exception is if we are the admin for the account.
Mon, 23 Nov, 2020 at 4:12 PM
Can there be more than one administrator?
Yes, we have one user named "admin" which is the default fax administrator.  Additionally, Softlinx can elevate permissions for as many fax admi...
Mon, 23 Nov, 2020 at 4:34 PM
Can I assign the same fax number to multiple users?
Yes, this will result in incoming faxes being delivered to each user's inbox. The downside of this setup is that the number of inbound billing pages is...
Mon, 23 Nov, 2020 at 4:37 PM
Can users be grouped to easier manage settings?
Yes, the web portal has a Departments tab which will allow an admin to create a department, configure settings, and then assign users to that department via...
Mon, 23 Nov, 2020 at 4:41 PM
Does Softlinx provide inbound fax services?
Yes, we provide inbound service. Softlinx provides secure cloud fax service via fax APIs and end-user faxing tools focusing on healthcare and enterprise bus...
Mon, 23 Nov, 2020 at 4:42 PM
Does Softlinx allow fax forwarding?
We do not forward from our numbers to external numbers. We do allow forwarding to our numbers from external numbers. Fax forwarding is helpful if there i...
Wed, 30 Dec, 2020 at 3:00 PM
Does Softlinx archive faxes?
No, for security purposes, faxes are purged after 30 days (unless a longer retention is agreed upon). Softlinx offers a product called Delivery Manager ...
Mon, 23 Nov, 2020 at 4:49 PM
Are failed faxes retrievable?
Since the faxes never made it to the intended recipient, there would be no faxes to retrieve. The only way is to have the senders of those faxes resubmit. T...
Mon, 23 Nov, 2020 at 4:51 PM
Is fax data exportable?
Cloud client - Delivery Manager can be used to retrieve all of the received faxes. A subset of the metadata can also be retrieved for each fax and stored i...
Mon, 23 Nov, 2020 at 4:52 PM
Is fax data searchable and indexed?
Cloud client - Faxes can be searched for via the web portal. If Delivery Manager is used, the data will not be searchable, it will be in files. On-premise...
Mon, 23 Nov, 2020 at 4:53 PM