FAQ
This is available to customers via support.softlinx.com
Given the sensitive data contained in many faxes, faxes are not able to be moved to other servers.
Mon, 23 Nov, 2020 at 4:53 PM
Yes, faxes can be sent without a fax number assigned to a user. When a fax is sent, an ANI will be assigned in this order: 1. ANI will be the user’s as...
Mon, 23 Nov, 2020 at 4:55 PM
This issue is likely caused by a missing font definition when the PDF was converted. If a customer is willing to provide us with the original document, we c...
Mon, 23 Nov, 2020 at 4:56 PM
This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Verify the URL is correct and it is working...
Fri, 4 Dec, 2020 at 12:13 PM
It can take up to 10 business days to port numbers. We recommend contacting the losing carrier prior to placing the request to assist in expediting the proc...
Mon, 23 Nov, 2020 at 5:05 PM
Yes, we always appreciate feedback from our customers and encourage enhancement requests, but there are no guarantees. We look at each request and determine...
Mon, 23 Nov, 2020 at 5:07 PM
Yes, Softlinx offers REST and SOAP API. More information regarding our API offerings can be found via our developer portal - http://dev.replixfax.com/
Mon, 23 Nov, 2020 at 5:09 PM
Call the number to confirm a proper fax tone If fax forwarding is enabled, call both numbers and note the results From the fax status page review failure...
Mon, 10 May, 2021 at 11:14 AM
1000: Hangup: DIS/DTC; DCS not recognized – Usually, this error occurs when the receiving line or equipment communicates to our system that fax data can be...
Wed, 16 Jun, 2021 at 10:29 AM
Call number to confirm a proper fax tone Are they having issues sending/receiving faxes in general? Do they have another number to try? Fax machine issu...
Tue, 28 Sep, 2021 at 11:16 AM