- Call number to confirm a proper fax tone
- Are they having issues sending/receiving faxes in general?
- Do they have another number to try?
- Fax machine issues? (i.e. line issues, jams, out of ink)
- What kind of device is being used to send/receive faxes?
- Are they experiencing faxing-related issues with other recipients/senders as well?
- What is the error that is shown on the sender's end when there is a send-failure?
How do I handle external fax number issues? Print
Created by: Jonathan Aguiar
Modified on: Tue, 28 Sep, 2021 at 11:16 AM
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