FAQ

This is available to customers via support.softlinx.com

Can a forwarded number be included in the page header?
The Fax Header (TSI) can be set for outbound faxes. In the web portal, go to "Administration", "Settings", "Fax Options", &quo...
Tue, 7 Sep, 2021 at 11:02 AM
Will active faxes fail during porting?
Porting occurs automatically through our carrier. Any active calls will be routed based on whatever the connection was at the start of the call, so ther...
Mon, 15 Mar, 2021 at 3:50 PM
Can Softlinx modify the number of concurrent lines for outbound?
Yes, we can modify the number of active lines that are sending at once. For example, if a destination device is an older fax machine that can only handl...
Thu, 1 Jul, 2021 at 4:23 PM
What is an HTML Header?
HTML Header Setting The HTML header is only relevant to email2fax. Turning on the HTML header results in the HTML file being placed on the first page of the...
Tue, 29 Jun, 2021 at 11:59 AM
What do digits in phone numbers mean?
Please find a telephone number breakdown example for 978-881-0560 below. 978 - area code (or NPA) Area codes bring a call to the larger geographic region...
Fri, 13 Aug, 2021 at 11:47 AM
What is Pages Sent vs Billable Pages?
"Pages Sent" and "Billable Pages" are different parameters. "Pages Sent" is based on the actual number of pages sent. "...
Tue, 7 Sep, 2021 at 5:32 PM