FAQ

This is available to customers via support.softlinx.com

Are faxes transferable to other servers?
Given the sensitive data contained in many faxes, faxes are not able to be moved to other servers.
Mon, 23 Nov, 2020 at 4:53 PM
Can faxes be sent without a fax number assigned to a user?
Yes, faxes can be sent without a fax number assigned to a user.  When a fax is sent, an ANI will be assigned in this order: 1. ANI will be the user’s as...
Mon, 23 Nov, 2020 at 4:55 PM
Why does the fax document have strange characters on it?
This issue is likely caused by a missing font definition when the PDF was converted. If a customer is willing to provide us with the original document, we c...
Mon, 23 Nov, 2020 at 4:56 PM
How do we handle fax failures from a sender, when our inbound faxes are being received successfully from other senders?
We own and operate the receiving side, and as a result, don't support the sender’s environment. It's hard to tell from our end what the sending ...
Mon, 23 Nov, 2020 at 4:59 PM
What does this error mean? There was no endpoint listening at https://api.rpxfax.com/softlinx/replixfax/wsapi that could accept the message
This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Verify the URL is correct and it is working...
Fri, 4 Dec, 2020 at 12:13 PM
How long does it take to port numbers?
It can take up to 10 business days to port numbers. We recommend contacting the losing carrier prior to placing the request to assist in expediting the proc...
Mon, 23 Nov, 2020 at 5:05 PM
Can customers submit enhancement requests?
Yes, we always appreciate feedback from our customers and encourage enhancement requests, but there are no guarantees. We look at each request and determine...
Mon, 23 Nov, 2020 at 5:07 PM
Does Softlinx offer API?
Yes, Softlinx offers REST and SOAP API. More information regarding our API offerings can be found via our developer portal - http://dev.replixfax.com/
Mon, 23 Nov, 2020 at 5:09 PM
How do I handle internal fax number issues?
Call the number to confirm a proper fax tone If fax forwarding is enabled, call both numbers and note the results From the fax status page review failure...
Mon, 10 May, 2021 at 11:14 AM
What are common faxing errors?
1000: Hangup: DIS/DTC; DCS not recognized – Usually, this error occurs when the receiving line or equipment communicates to our system that fax data can be...
Wed, 16 Jun, 2021 at 10:29 AM