FAQ

This is available to customers via support.softlinx.com

How do I handle external fax number issues?
Call number to confirm a proper fax tone Are they having issues receiving faxes in general? Do they have another number to try? Fax machine issues? (i.e...
Fri, 4 Dec, 2020 at 12:16 PM
Do you have any help documentation for the web portal?
Yes, we have a comprehensive knowledgebase for the web portal. That documentation can be accessed after signing into https://portal.rpxfax.com/ by selec...
Fri, 4 Dec, 2020 at 12:29 PM
How do I port out numbers to a different carrier?
Open a ticket via https://support.softlinx.com/ with the number(s) that you need to port out. Softlinx support will provide you with screenshot of the num...
Fri, 4 Dec, 2020 at 12:36 PM
Can Softlinx block faxes?
Yes, Softlinx can block faxes (outbound and inbound). Inbound On the spam filtering front, we do not currently have a means of filtering out spam, as ...
Fri, 4 Dec, 2020 at 4:21 PM
Why are partial failures occurring?
In telephony there isn't "partial failure", it is either success or failure. If a fax fails in the middle and resends, for example, as fa...
Tue, 2 Feb, 2021 at 3:29 PM
Does Softlinx Support Single Sign-On?
Yes, we support SSO. More information can be found here - http://dev.replixfax.com/fax/sso.php
Tue, 12 Jan, 2021 at 12:12 PM
How do I send an email2fax?
To use email2fax, simply send an email to [recipientfaxnumber]@[org].rpxfax.com (i.e. 1112223333@acme.rpxfax.com) The email address of the sender needs ...
Fri, 5 Feb, 2021 at 11:05 AM
What if an outbound fax fails in the middle?
In the event that an outbound fax fails in the middle of a transmission, our system will reschedule the fax, picking up where it left off instead of retryin...
Fri, 5 Feb, 2021 at 11:20 AM
How do I create API users?
The recommended approach to create API users via https://portal.rpxfax.com is to keep the account generic. For example, instead of using jdoe, rsmith, etc....
Mon, 8 Feb, 2021 at 1:23 PM
What is the difference between full and partial ports?
When porting numbers you will notice terminology of full and partial port. A full port is when the BTN matches the number being ported in, whereas a par...
Tue, 16 Feb, 2021 at 11:18 AM