Instructions
- Have an administrator open the module under Administration / Manage / Release Numbers
- On the right side of the page, there is a "New Request" button on the right side of the page
- Select if you want to port the number to a new carrier, or release it outright.
- For releases, we disable the number immediately and wait 10 days before actually releasing to make sure nothing breaks with the number being disabled.
- For port out requests, we will reply with a Proof of Ownership that can be used by the winning carrier to start the porting process.
- Once the port-out is completed, the number will be removed from our databases
Additional Information:
- End-user's business name - Client's business name (or personal name for residential ports)
- Account number - This can be one of the numbers porting out - Telnyx does not utilize account numbers
- BTN - This can be any of the numbers being ported out too
- Request Full Port - we never cancel or disconnect any other services on the account
- Address - This can be any address within the US