Instructions
- Open a ticket via https://support.softlinx.com/ with the number(s) that you need to port out.
- Softlinx support will provide you with a screenshot of the number(s) with our carrier's logo at the top. This will suffice for proof of ownership.
- The gaining carrier will need to send the LSR/port-out request and the provided screenshot to lnp@telnyx.com.
- Once our carrier receives the request, Softlinx will get notified to approve the port out.
- Softlinx will approve the port out and add notes to the ticket when there are updates.
- Once the port-out is completed, the number will be removed from our databases and the ticket will be closed out.
Additional Information:
- End-user's business name - Client's business name (or personal name for residential ports)
- Account number - This can be one of the numbers porting out - Telnyx does not utilize account numbers
- BTN - This can be any of the numbers being ported out too
- Request Full Port - we never cancel or disconnect any other services on the account
- Address - This can be any address within the US